This Privacy Policy explains how Education Analytics and Training Ltd (“Education Analytics and Training”, “we”, “us” or “our”) collects, uses, stores and discloses personal information in connection with the provision of our services to Australian customers.
This includes personal information relating to:
users of our services; and
personal information processed by us on behalf of schools and education providers, including pupil data, where required to deliver our services.
It also explains how we handle personal information collected through our websites, including via cookies and online forms.
Education Analytics and Training takes privacy seriously. We encourage you to read this Privacy Policy carefully, as it contains important information about how your personal information is handled.
The websites
https://ealstar.com/aus
https://app.ealstar.co.uk/
(the Websites) are operated by Education Analytics and Training Ltd, a company incorporated in England and Wales (Company Number 13328562) with its registered office at EAL STAR C/O 11 Bridge Street, Bury, Greater <Manchester, England, BL0 9AB.
Education Analytics and Training provides digital education analytics and training services to schools and education providers in Australia via online platforms.
The Websites are not intended to be used directly by children.
This Privacy Policy is provided in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
It should be read together with any additional privacy or collection notices we may provide when collecting personal information for specific purposes.
Education Analytics and Training Ltd is responsible for the handling of personal information described in this Privacy Policy.
In some circumstances:
we act as a service provider processing personal information on behalf of schools, education authorities or other education providers; and
in other circumstances, we act as an entity with direct responsibility for personal information collected through our Websites or direct customer relationships.
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us:
Email: hello@ealstar.co.uk
Phone: +44 (0)161 327 3735
Write to:
Education Analytics and Training Ltd
11 Bridge Street, Bury, Lancashire, England, BL0 9AB.
If you are not satisfied with our response, you may make a complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
It is important that the personal information we hold is accurate and up to date.
Please notify us if your details change (for example, if your email address changes).
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
We may collect the following types of personal information:
Including names, usernames, titles, dates of birth, student identifiers, staff codes and similar identifiers.
Including billing address, delivery address, email address and telephone number.
Including payment and transaction details (processed via secure third-party providers).
Including IP address, browser type, device information, login data, time zone and usage analytics.
Including user accounts, permissions, class and group identifiers, pupil groupings, feedback and survey responses.
Including how users interact with our Websites and services.
Including communication preferences.
In limited circumstances, we may process sensitive information such as:
information relating to children;
ethnicity or language background;
religious beliefs; or
special educational needs.
This information is processed only where necessary to provide education-related services and in accordance with applicable law.
If required personal information is not provided, this may delay or prevent us from providing services.
We may use aggregated or de-identified data for analytics, reporting and research purposes.
Where data is combined in a way that could identify an individual, it is treated as personal information.
We collect personal information in several ways, including:
Directly from users when accounts are created or support is requested;
From schools and education providers that use our services;
Automatically, through cookies and similar technologies when Websites are accessed;
From third parties, where authorised and lawful.
We use personal information for purposes including:
providing and managing our services;
managing user accounts;
processing payments;
communicating with customers;
improving our platforms and services;
complying with legal and regulatory obligations;
maintaining system security and integrity.
We only use personal information where permitted under Australian law, including where necessary to:
perform a contract;
comply with legal obligations;
support legitimate business operations; or
where consent has been provided.
We may send service-related communications and, where permitted, marketing communications.
You may opt out of marketing communications at any time by contacting us or using the unsubscribe option in communications.
We may disclose personal information to:
schools, education authorities and education providers using our services;
service providers who assist us with IT, hosting, payment processing and support;
professional advisers (such as legal, accounting or insurance advisers);
regulators or authorities where required by law;
a purchaser or successor in connection with a business transfer.
All third parties are required to handle personal information securely and only for authorised purposes.
For customers using the Australian version of our platform, all customer data and personal information is hosted and stored on servers located in Australia.
Access to data by authorised personnel outside Australia may occur for support or operational purposes, subject to appropriate safeguards.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Data is hosted using secure cloud infrastructure with encryption and access controls.
Access is restricted to authorised personnel only.
We maintain procedures for responding to data security incidents and will notify affected parties and regulators where required by law.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal and operational requirements.
After an account expires:
data is retained for up to 6 months to allow re-subscription;
notification is provided before permanent deletion;
after deletion, data cannot be restored.
Certain records may be retained longer where required by law.
Under Australian privacy law, individuals may request to:
access personal information we hold;
request correction of inaccurate or outdated information;
make a complaint regarding handling of personal information.
Requests can be made by contacting us using the details above.
We may need to verify your identity before responding.
We may update this Privacy Policy from time to time.
The latest version will be published on our Websites.
Last updated: 01/01/2026
UK/Rest of the world
Australia